SECTION TWO--GENERAL POLICIES AND PROCEDURES
Revised 11/1013


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Eligibility
Children age six weeks through 12 years will be accepted. Children who have completed kindergarten through twelve (12) years will be accepted during the summer months for our school-age Summer Day Camp program.

Admission Requirements
Initial contact must be made with the Administrator or Administrative Assistant for an interview and to receive enrollment forms. Children enrolled will be accepted in the order of availability. All children ages 6 weeks through kindergarten entrance must obtain a physical examination from their physician. Prior to admission,
an orientation to the center must be completed. This orientation is an important part in the transition to child care at our center. In the orientation we will cover numerous important areas regarding our agency.

The center requires an accurate and current record of telephone numbers: work, home & cell. We also require the telephone numbers of where parents can be reached during the day in case of emergency or illness of child. This record should also include a designated responsible party to notify if the parents cannot be reached. If your job should change or you should move during your time with us, please keep us informed of these changes.

The Center also requires a current listing of immunizations signed by the parent, unless waived for personal convictions or religious reasons.

The following forms are included in your parent folder and are necessary to have on file on the first day of attendance unless otherwise specified:


- Membership Agreement
- Family Orientation
- Parent Handbook Acknowledgement Page
- Enrollment Form
- Health History & Emergency Medical Care Form
- Auto Withdraw for payment of fees (optional)
- USDA Food
- Program Enrollment Form
- USDA Household Size Income Statement
- Child Health Report (within 30 days following the first day of attendance)
- Immunization Record (within 30 days following the first day of attendance)
- Intake Study


These forms and other pertinent information related to the care of each child make up the child’s file. This file can be made available to parents upon their request. Please inquire with the Administrator or Administrative Assistant if needed.

Clothing and Supplies
We suggest the following items be kept daily at the center for each child. Please label all items clearly with your child’s name. Each child will have a personal storage area for their things.

Infants
Pacifier, if desired
Diapers and wipes
Blankets
Clean bottles
Changes of clothing

Toddlers & Children 2-5 years of age
Complete change of clothes for the season: shirt, pants, underwear, socks
Diapers & wipes until toilet training is mastered
Sturdy shoes for play and walking
Proper weather clothing: Winter-coat, hat, mittens, snow pants, & boots
Spring/Fall—light jacket or sweatshirt
“Sleep Stuff”—sleeping bag or other padded fabric capable of being closed on 3 sides. The sleeping bag then must be stored in a pillow case. A 2 inch mat with blanket/pillow may also be used. Again stored in a pillow case.


School Age Children
Complete change of clothes
Sturdy shoes for playing and walking
Backpack
Water bottle in summertime


Sleep/Rest Period Policy
Infants and young toddlers will be allowed to rest according to their schedules. Older children will have scheduled rest/quiet times. We request parents to provide a sleeping bag inserted into a pillow case that is labelled with the child’s name. “Sleep Stuff” will be taken home each week for laundering by parents and brought back for your child’s next scheduled day of attendance.

Visitation/Observation
The center is open to visits and observation by parents during hours of operation. We welcome your participation in our program.Please feel free to come and visit at any time.

Arrival and Departure Policy
Children must be brought directly into the center accompanied by a parent/guardian or other authorized person. A staff person must be notified of the child's arrival and departure. A daily record of arrival and departure times will be maintained by the staff. Children will be released ONLY to those persons authorized on the enrollment form. We cannot deny any parent picking up their own child unless a copy of the court order is on file here at our center. It is the responsibility of the parents to keep the center staff updated on court-ordered documents. If a parent attempts to pick up in violation of a court order, Community Care staff will call the Beaver Dam Police Department--911. Should it become necessary for any other person to pick up your child, please notify the center and include this person’s pertinent information on the enrollment form. Some form of identification must accompany the person picking up the child/children if unknown to staff.

If an authorized person’s behavior appears irrational, slurred speech, etc. due to suspicion of drug or alcohol use upon pick-up of a child, Community Care staff will offer to call a ride for this person. If denied a ride, Community Care staff will call Beaver Dam Police Department—911 on departure.


Please contact the center as soon as possible if your child will not be attending on a scheduled day. If a child does not attend on a scheduled day and you have not notified the center, you will receive a call from center staff to verify your child’s scheduled attendance day(s). State regulations require us to call if a child is scheduled to be here and has not arrived.


For District sponsored 4K students, arrival 10 minutes before and 10 minutes after the established program times is acceptable with no extra charges. Should arrival and departure be more than 10 minutes before or after the established program times, an hourly charge will apply. If you need care before or after 4K hours please be certain to schedule this. See “Weekly Schedules” for further details on procedures for scheduling your child.

Communication
Communication between parents and teachers is a vital component to a successful relationship with our
agency. Each day at drop off sharing vital information with your child’s teacher helps the day to go smoothly. For example taking a moment to mention that last night’s sleep was unusual or otherwise not the norm for the child may be a clue to why the child is reacting a particular way. Infants & Toddlers have limited means of communication so information regarding their care is even more important. Consequently teachers must also communicate at the end of the day with parents. Whether it be eating less than usual that day or a slight tummy ache that resolved following a visit to the bathroom or a sad day. Teachers will use a wide variety of ways to keep communication consistent and effective for parents.

Each month your child’s teacher will write a general classroom newsletter. Each day your child’s teacher will also complete a “daily sheet” where a general description of the day will occur. Verbal message are also a mode of communication.

The center produces a general newsletter on a consistent basis that will provide menus, general information, and center wide happenings.

We use facebook as a venue for general communication center wide.

E-mail is also regularly used by administration as a means of communication.

Through any and all of these our goal is to communicate with families on a timely and consistent basis.

Parent/Teacher Conferences
Another very useful communication tool is the Parent/Teacher Conference. Fall and Spring we offer formal opportunities for parents to sit down with teachers to review their child’s developmental milestones. We prepare a focused portfolio for each child outlining their individual development with goals specifically for them. We value parental input and find it imperative to the success of what we do.

Parents are always welcome to have more frequent conferences if they desire. Please inquire with your child’s teacher to schedule a conference at your convenience.

Enrollment Policy
A child is considered enrolled upon completion of admission requirements, admission fee paid, and first week's schedule filled out. Enrollment status is continued until one of the following occurs:

- A letter of formal termination by the parent/guardian
- Six months after last recorded day of attendance
- Mutual decision
-  Center termination

Termination of Enrollment
The following circumstances for termination of enrollment are:

        Parent Termination--Notification of a child’s termination must be in writing two weeks in advance. Without this notice, a charge of 1 full week will be added to your balance. (If funded by other means, you are responsible for the 1 week charge.)
        Mutual Decision--Upon enrollment, a child will be on a five (5) week adjustment period, during which time the staff will observe the child’s adjustment to the program. After consultation with the parent, the Executive Director and parent agree that placement is inappropriate at this time.
        Center Termination--The Administrator reserves the right to terminate a child from the center if they feel the needs of the child cannot be served by the center or parents are uncooperative, such as,but not limited to:


        1. Failure to pay fees
        2. Failure to submit required child health forms
        3. Failure to observe rules of the center relating to arrival and departure of child

Minimum Attendance Guidelines
Each child 2 years through 5 years of age will be required to attend a minimum of 2 half days per week. Children not attending the minimum 2 half days per week will be charged the equivalent.Children age 6 weeks through 23 months will be accepted on a 3, 4, or 5 set days per week contract.

Each child 2 years through 5 years or infants with a 5 day per week contract will be allowed 2 weeks
(5 consecutive days per week) vacation per year without tuition fees. School age children here for summer Day Camp programming will be granted 1 week (5 consecutive days) vacation during the established summer Day Camp program. Summer Day Camp children have a 2 day per week required minimum attendance or will be charged the equivalent.

The above attendance policies are based on a calendar year of January 1 through December 31.

Behavior Guidance
The staff at Community Care shall provide each child with guidance that helps the child acquire a positive self-concept and self-control, as well as teach acceptable behavior. Discipline and behavior guidance used by each caregiver, at all times, will be constructive, positive and suited to the age of the child.

The behavior guidance policies and procedures are as follows:

1) Children should be presented with positive models of acceptable behavior.

Staff actions and interactions set the tone through their actions, body language, and voice level. Children copy what they see and hear. If we wish to provide a peaceful and cooperative environment for children to grow and to learn, then we must demonstrate this in our actions and voice. When voice levels are soft and calm, the children set their tone in a similar fashion. Adults need to model appropriate expression of their feelings.

2) Behavior guidance standards need to be developed based upon the developmentalneeds of the children in attendance.


It is the staff’s responsibility to understand the developmental level of the children in their classroom and to recognize that expectations and practices of certain behaviors vary in accordance with that developmental level. Young children should be exposed to activities and experiences that will help them meet staff and program expectations. Games that emphasize waiting long periods of time, taking turns, and winning and losing should be de-emphasized.

3) Redirections and constructive solutions should be the techniques used by the teaching staff. Emphasis on the positive is essential in guiding young children.

All staff should build on the positive, providing attention and encouragement when positive interactions are taking place. The word “no” and “do not” should be used only in emergencies and rare situations. Encouragement, intervention, and reconciliation are positive goals to strive for in classroom relationships. Cooperative games and team-building activities should be emphasized.

4) Children should be taught how to use acceptable alternatives to problem behavior in an effort to reduce conflict.


Behavior that is unacceptable should be considered by the staff as “mistaken” behavior. The staff must reinforce reasonable limits, and teach children “what to do instead” and not just “what not to do”. Staff must realize that everyone makes mistakes and when they do they are capable of taking care of their mistake (with staff guidance). Reinforce limits and teach alternatives. Understand that acceptable behavior takes time to learn. Opportunities to problem solve and work through mistaken behavior should be incorporated as part of the child’s curriculum, both individually and in group situations.

5) All children and staff members shall be protected and be provided a safe and secure environment.

Ground rules are established for the general center community. The ground rules shall be established based upon respect for the individual, environment and others. It is important that the children clearly understand their boundaries. We help them with this by introducing rules that are age appropriate and in the best interest of the total center community. Ground rules should be introduced on each child’s first day and reinforced throughout the year. This will provide security for the young child.

When a child tests the rules, staff members should immediately remind him/her of the ground rules and use the assistance of those children involved in the incident to reinforce the ground rules. The rights of the child and the staff must be respected.


Consequences for unacceptable behavior shall be handled in the following way:


The teacher must first respect and protect the rights of the child or children.
Restore order without loss of child’s self-esteem.
Redirect the child to another activity area, or to a specific area.
Natural consequences should follow the misbehavior. When this is not possible, logical
consequences should be used.
Children should be encouraged to verbalize their feelings, rather than demonstrate them
physically.
Situations of misbehavior should be used as a learning experience for those involved.

Persistent unacceptable behavior will be dealt with in the following manner.

1.The child’s behavior is to be recorded, dated, and initialed by staff involved.
2.Staff shall meet to discuss the unacceptable behavior and to develop a program planto meet the individual needs of the child in question.
3.The parents of the child will be called in for a conference to discuss this plan and to enlist their cooperation and input.
4.When necessary, the director will contact the appropriate professionals for guidance.
5.All action will be taken with the written approval of the parents.
6.Persistent, unacceptable behavior may result in termination of enrollment, if all other methods of behavior guidance have failed.

Prohibited Actions
Community Care and its staff will never subject a child to corporal punishment.
Corporal punishment includes, but is not limited to rough handling, shoving, hairpulling, ear pulling, shaking, slapping, kicking, biting, pinching, hitting and spanking.

Community Care and its staff will never subject a child to emotional abuse. Emotional abuse includes, but is not limited to, name calling, ostracism, shaming, making derogatory remarks about the child or child’s family, and using language that threatens, humiliates, or frightens the child.

Toileting habits, or lack or, will not be cause for punishment of any kind.

Food, clothing or medical care will not be withheld as punishment.

No physical or mechanical restraints or any kind will be used on a child.

Separation from the group
A child may be separated from the group only when less intrusive methods of guiding his/her behavior have been tried and proven ineffective. A child should be separated from the group only when his/her behavior causes concern for his/her safety or that of other children. When separated from the group, the child must remain in an area of the room where his/her physical presence can be seen and heard by the teaching staff.
When a child has been removed from the group, he/she may return to the group when the behavior has been brought under control and the child is no longer a threat to himself/herself or to classmates. The child shall be returned to the group at the earliest possible opportunity.


A child between the ages of 6 weeks and 16 months shall not be separated from the group as a means of behavior guidance.


Separation Report
All separations from the group will be documented on a separation log, which is located in each classroom. Each time a child is separated from the group the following must be included in the log:

1.The child’s name
2.The staff person’s name that separated the child
3.The date & time the child was separated from the group
4.The length of time it took for child to calm
5.Information indicating what less intrusive methods were used to guide the child’s behavior
6.How the child’s behavior continued to threaten the well-being of the child or
other children in care

If a child is separated from the group three or more time in one day, the child’s parent will be notified and the parent notification will be indicated on the separation log.

If a child is separated five or more times in one week, eight or more in two weeks, the procedures for persistent unacceptable behavior, as indicated above(**), must be followed.

Parents and Teachers: Partners in Child Guidance
Parents and teachers can make great impact working together in guiding children’s behavior. Teachers request support from parents in helping children follow limits and rules posted in classrooms. Teachers will seek input from parents on home disciplinary methods as needed. Parents should be aware that certain types of discipline will not ever be used, even if parents request. Such corporal punishment techniques such a spanking will not be used. Food will never be used as a reward or punishment. Any form of discipline that is abusive verbally, physically, or emotion ally will not be used. Teachers welcome input from parents on child guidance that fall within these guidelines.


Biting Policy
Biting can be a normal experience in a toddler’s world who is learning how to handle frustration or anger. We strive to teach children, even at a very young age, that biting is not an acceptable way to handle frustration. We handle biting with a firm approach that incorporates close monitoring and interventions to decrease biting. When a biting occurs, reports are given both to the Administrator and the parents. This team approach helps to find the triggers to biting. Parents will be called if skin is broken. The teacher will do daily charting on the biter answering why and when biting occurs. The teacher will find strengths of the child and handle discipline with love and respect.


Child Abuse
Community Care Preschool & Child Care, Inc. is mandated by State Law Statute 48.981 to report any suspected or known cases of child abuse or neglect to Dodge County’s Department of Family Services or to local law enforcement.

All employees of Community Care receive training in child abuse and neglect laws, indicators of abuse and neglect, and the process of reporting suspected cases of abuse or neglect.

All staff are instructed on possible signs indicating abuse and/or neglect. The presence of these indicators is sufficient to warrant a staff member to be suspicious of abuse and/or neglect. Reporting the suspicion of abuse is recommended whether proof or investigation procedures have been undertaken.

Not all injuries indicate abuse; however, a pattern of injuries can be cause for concern and may lead staff to suspect that injuries could be related to abusive treatment. For the protection of the children and the center, staff will record in the medical log any injuries present when a child arrives at the center. Entries will follow the medical log procedures.

Staff are encouraged to discuss their concerns with the center director. Any staff member with a “reasonable suspicion” is legally obligated to report. Passing on information to other staff or to the director does not relieve the staff member of their obligation to report. The center will support staff members in making the decision and affirm that a report made in good faith will in no way jeopardize the person’s position with Community Care.

The center may consult with outside agencies as needed. Outside consultation will be done with the
expectation that the family’s right to confidentiality will be maintained at all times. Discussions that identify a child or family will be limited to center employees and staff of reporting agencies as required by law.

Pets at the Center
At this time the center is home to a water frog. This pet is contained in appropriate container fit for the pet. Other pets such as cats, dogs, guinea pigs, hamster, etc. will not reside at Community Care. Any change in this statement will go through the Board of Directors, and parents will be notified well in advance of any change.

Complaint Procedure
We welcome your feedback regarding our performance. Should there be any part of our services that is found to be unsatisfactory, we want to know. Please speak to any staff member regarding questions or concerns you may have. Our Administrator welcomes calls, e-mails, face-to-face visits, to help address any questions or concerns. Our Administrator’s contact information is included throughout this packet and is posted in the entryway for your convenience. Each year we also publish a survey to help improve our services. We welcome your participation in this survey as it helps us to identify and improve areas of our service to families and child